![]() Problems playing this file? See media help.īy playing this tone signal on the line, a predictive dialer calling the household would hear it, assume the number was disconnected, terminate the call and likely mark the number as "disconnected" in its database. Intercept tone played by The TeleZapper (2 times) Typically the "Intercept" or "IC" SIT is used, indicating the number called has been disconnected or changed. On detecting a ring and answer of any phone on the line, the Telezapper will immediately play a sequence of Special information tones or "SIT": one of eight internationally standardized signals that indicate a call cannot be completed. The TeleZapper is an appliance that plugs into a consumer telephone line. Additionally, if a number is determined to be disconnected, the equipment will usually mark that number as such and will not dial it again or as often. In this way, the agent is spared the time of dialing a call and waiting for an answer, and can simply speak to waiting calls that have been already set up. Unanswered calls, or numbers that are disconnected, are not transferred to agents and the call is terminated automatically. When the equipment detects that someone has answered one of the many calls it has made, it quickly transfers that call to an available agent. ![]() Telemarketing companies typically use predictive dialers to place many calls simultaneously.
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